Return & Refund Policy
Last updated: November 2025
At Tookuss, we aim to provide you with high-quality products and a great shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order.
To be eligible, the item must be unused, undamaged, and in its original packaging.
Certain items such as digital downloads, personalized products, or health-related items are non-returnable for safety and hygiene reasons.
2. Return Process
Contact us at info@tookuss.com with your order number and reason for return.
Our support team will review your request and provide return instructions.
Once your return is approved, ship the item back using a trackable shipping method.
3. Refunds
After we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@tookuss.com.
5. Late or Missing Refunds
If you haven’t received your refund within 7 business days, please check with your bank or credit card company first. If the issue persists, contact us directly.
6. Contact Us
For any questions regarding returns, refunds, or exchanges, reach out to:
📧 info@tookuss.com
🌐 www.tookuss.com